Dreamforce 2013: Marketing Automation and Inbound Marketing (Presenting with Rand Fishkin)
Marketing Operations Executive Summit 2014
Definitive Guide to Marketing Automation
No slides
BMA Phoenix - Marketo "Secret Sauce" for Revenue
Engagement Marketing: Pioneering the New World of Marketing
Secret Sauce for Marketing Measurement and Analytics - Revenue Rockstar Fall 2011
Marketo Revenue Rockstar Event
Aligning Content Strategy with Brand Strategy in B2B Marketing
Other Selected Speaking Engagements
- Marketo Marketing Nation Summit 2014 Keynote: Smarter Marketing for Better Results
- Dreamforce 2012: Content and Social Marketing Secrets with Copyblogger Media CEO Brian Clark
- Dreamforce 2012: Building a Business Case for Marketing Automation
- CMO Club Innovation Summit 2012: Building CMO Power by Driving Revenue in B2B
- Dreamforce 2011: 10 Strategies for Content Marketing, Events, & Marketing Automation Success with Ann Handley
- FirstMark Capital 2010 Online Marketing Summit: Inside a Marketing Machine
- Dreamforce 2010: A+ Marketing Automation Case Studies and Cleaner data, higher adoption, better leads
- Kapost Content Marketing Summit: From Startup To IPO - How Marketo Drives Growth With Content
- Becoming a Customer Company: The Role of Marketing Automation - Magnet360 July 13, 2013
- Sales Acceleration Summit: Building Marketing Credibility with CEO-Worthy Metrics
- Predict 2014 - The Marketing Cloud - What Does it Mean for Me? (Panel)
- MarketingProfs B2B Forum 2014: Metrics & Analytics: How to Harness the Power of Data to Build Marketing Credibility
- SugarCon 2014: Empower the Individual by Leveraging the Sugar Ecosystem
- REVTalks 2014: What Physics Taught me about Marketing (see blog)
- MarketingProfs B2B Forum 2013: 7 Minutes of Awesome
- Salesforce Los Angeles User Group Meeting March 20th, 2013
- Bluewolf Engagement Squared Summit 2013
- Salesforce.com Cloudforce Events (multiple cities)
- Marketo Marketing Nation Roadshow (multiple cities)
- Online Marketing Summit Keynote (multiple years)
- Stanford GSB lesson: Supply Chain Management and Technologies
- Stanford Continuing Studies lesson: Cloud Computing: Selling and Marketing SaaS Solutions to the Enterprise
Selected On-Demand Webinars
- Rise of the Marketing Platform: Key Trends and New Offers for Marketers
- Metrics & Analytics Clinic
- Marketing Automation Clinic
- The Age of the Customer: Automating and Optimizing Audience Engagement
- The Definitive Guide to Engaging Email Webinar Series (Part 2): Driving Relevant, Strategic Conversations with Marketing Automation
- The Definitive Guide to Engaging Email Webinar Series (Part 1): How to Grow Your List, Break the Rules, and Win
- The Definitive Guide to Marketing Automation Webinar Series, Part 2
- The Definitive Guide to Marketing Automation Webinar Series, Part 1
- 2012 Marketing Benchmarks: Awesome Stats and Essential Guidance to Rock Your Revenue Performance
- Email Marketing Benchmark Results
- The Definitive Guide to Marketing Metrics and Marketing Analytics Webinar
- The Definitive Guide to Lead Scoring Webinar
- The Definitive Guide to Lead Nurturing Webinar
The MQL was a good idea until it got bastardized. The original concept was a contract between marketing and sales: marketing sends leads only when there's real evidence of buying readiness, and sales commits to timely follow-up. It worked well. Then marketing teams gamed the scoring to hit volume targets, and any campaign responder became an "MQL." Sales lost trust, and the "MQL is dead" movement followed.
The overcorrection has been to focus exclusively on hand-raisers: demo requests, inbound inquiries, people who explicitly ask for sales contact. That feels disciplined, but it creates real problems. It's too passive, ceding the initiative to buyers who may never recognize on their own that they have a problem worth solving. It means reaching out too late, after buyers have already built their shortlist without you. And it forfeits the first-mover advantage that Bosworth's Solution Selling research showed is worth a 90%+ win rate.
The real problem was never the MQL concept. It was the binary thinking: qualified or not, ready or not, engage or don't. Interest and intent are different signals, and conflating them is what broke the system.
This article introduces a three-tier model that replaces one broken label with three honest contracts between marketing and sales:
Hand-Raisers are explicit requests for engagement. No scoring needed. Route immediately.
MQX (Marketing Qualified) represents marketing's evidence-based judgment that buying activity may be happening at an ICP account. These deserve proactive, consultative outreach with realistic conversion expectations communicated to sales.
MEX (Market Engaged) covers the right people at the right accounts who are engaging with your ideas but showing no buying signals. These people aren't qualified, but they're worth talking to, because helping buyers recognize latent pain is how you create demand, not just capture it.
The article also covers the expected value math behind why engaging at lower probability thresholds makes economic sense, why outreach quality is a variable in that equation (not a constant), what good latent-buyer outreach looks like drawing on Solution Selling and the Challenger Sale, and what metrics actually matter once you move beyond the MQL.